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UA Refunds and Return Policy
Before buying an accessory from lhttps://leathercraftua.online/, we recommend that you familiarize yourself with the terms of processing orders and returning goods.
INDIVIDUAL ORDER
An individual order for the manufacture of a product — the manufacture of a product according to the parameters, sketches and photos of the customer or the manufacture of a company model with some changes and additions at the request of the customer: size, shape, pockets, handles, etc., the use of additional materials or equipment for the manufacture of the product.
When placing an individual order, the relationship between the customer and the https://leathercraftua.online/ company is governed by the Civil Code of Ukraine dated January 16, 2003 No. 435-IV, Chapter 61 CONTRACT.
EXCHANGE OR RETURN OF GOODS OF INADEQUATE QUALITY
Refunds or product exchanges (without changes) are made in the case when:
1. Serious differences between the finished product and the information on the website were revealed.
2. Low-quality processing of materials or low-quality manufacturing (uneven seam, significant defects in materials, accessories) were detected.
The returned product must be without traces of use, its original appearance and all consumer qualities must also be preserved.
The company will refund the money minus the costs of delivery and money transfer. The transfer is credited to the customer’s account within 10 working days from the moment the product is returned.
The customer is responsible for the safety of the goods during shipment until the company receives them, so we recommend using delivery services that insure parcels.
Refunds require photos with proof of the reason for the refund.
The return or exchange of goods of inadequate quality is regulated by Article No. 8 of the Law of Ukraine “On the Protection of Consumer Rights”.
Elimination of minor defects is carried out at the manufacturer’s expense within the time limit specified by the law of Ukraine.
When significant defects are detected, an examination is appointed, which confirms the fact that one of the parties (the buyer or the manufacturer) is at fault. The examination is paid for by the party whose fault the shortage of goods was discovered. Elimination of defects related to the process of product operation is paid by the buyer.